FAQs
WHY NBD?
If you are looking for the best quality-price ratio, coupled with a clear, quick, and fun shopping process, you are at the right place.
HOW CAN I SHOP AT NBD?
Simple. Just explore our site, add to cart, and proceed to payment. If you are a distributor who is interested in our products, please contact help@notbaddays.com.mx
WHO SHOULD I CONTACT IF THERE IS AN ISSUE WITH MY ORDER?
Contact u here.
WHAT PAYMENT METHODS DO WE ACCEPT?
- PayPal.
- American Express.
- Visa crédito.
- Visa débito.
- MasterCard Crédito.
- MasterCard Débito.
WHAT SHOULD I DO IF THE ITEM I WANT IS NOT IN STOCK?
Click the “Notify me when it becomes available” button and type in your email. You will be the first one to know when the article comes back to our online inventory.
MY PURCHASE PROCESS GENERATES AN ERROR
The most common errors are typos. Please, check that you have typed in the right details, both in your payment method and in your shipping address.
I MADE A MISTAKE TYPING THE MAILING ADDRESS
Contact us immediately at help@notbaddays.com.mx. We process orders quickly, so we cannot guarantee we will make the change in time. Changes in the mailing address may cause delays in the process and/or ETA.WHY IS MY ORDER STATUS NOT UPDATING?
Your order may be withheld due to an error in the mailing address, to an invalid address, or to the payment process via PayPal. Please, check your inbox to see if we have emailed you regarding a problem of this sort.
HOW LONG DOES THE SHIPPING TAKE?
We use Fedex for our free shipping. The ETA will depend on the mailing address, and it will take from 5 to 7 days. You will know the exact time as soon as we send you the tracking number to trace your order. For express deliveries (48 to 72 hours), we use DHL.
WHAT IS THE SHIPPING COST?
Free standard shipping (5 to 7 days) throughout the country. For express deliveries (48 to 72 hours), the cost is $189 MXN. International shipping prices will depend on the target country, you can estimate the shipping price with DHL International during the purchase process.
HOW CAN I TRACK MY SHIPMENT?
We will send you the tracking number as soon as the package leaves our headquarters.
CAN I RETURN AN ITEM?
Certainly. If the product does not meet your expectations, you can exchange it or ask for a refund within 30 days from purchase. The brand will cover the shipping expenses, as long as the product has not been used and remains in good conditions.
Any manufacturing defect you may find in an NBD product must be reported. Let us know so we perform a pick-up to either fix it or send you a new one.